hay baje Terms and Conditions

General Terms

This document constitutes a legal agreement between hay baje and any registered or unregistered user of the platform. These terms apply to the hay baje website, mobile application, and all related services.

By accessing the platform, creating an account, playing games, or making any financial transaction, you confirm that you have read, understood, and agreed to comply with these terms. If you object to any term, please stop using the service.

hay baje reserves the right to change these terms at any time without prior notice. Continued use of the platform after updated terms are published will be taken as your acceptance of the new terms.

Account Registration and Management

To use hay baje services, you must open a personal account. All information provided at registration must be accurate, complete, and truthful. Providing false or misleading information may result in account cancellation and forfeiture of any deposited funds.

• Each person may hold only one account.
• Account details must not be shared with any third party.
• Keeping your username and password confidential is entirely your responsibility.
• The account holder is personally responsible for all activity carried out through their account.
• Full access to services will be available after completing the identity verification (KYC) process.

For account verification, hay baje may request a copy of your national identity card or other government-issued ID. Withdrawals may be restricted until verification is complete.

Age Limit and Eligibility

All services on hay baje are available only to individuals aged 21 or older. Minors are strictly prohibited from opening an account, playing games, or making any financial transactions.

In addition, the following individuals may not create an account or use any hay baje services:

• Individuals who are on the self-exclusion list.
• Individuals whose accounts were previously closed or banned for any reason.
• Individuals identified as having been involved in fraudulent activity.

Deposits, Withdrawals and Payments

Transactions on hay baje are processed via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount across all methods is ৳200 and the minimum withdrawal amount is ৳1,000.

• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• If account verification is not complete, withdrawals may be delayed.
• Transferring funds to a third-party account is not permitted.

All transactions are conducted in Bangladeshi Taka (৳). No other currency is accepted. For bank transfers, transactions can be made through Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and other recognised banks.

hay baje reserves the right to place a temporary hold on suspicious transactions and to request supporting documents for additional verification. If money laundering or fraud is suspected, the relevant account will be suspended immediately.

Bonuses and Promotional Offers

hay baje offers bonuses and promotional offers to both new and existing users from time to time. Each offer has its own terms, which must be read before claiming.

For the welcome bonus: the first deposit earns a 150% bonus, up to ৳20,000, and to withdraw the bonus amount a wagering requirement of 15 times (15x) the bonus must be met. Example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500, and to withdraw the bonus, ৳1,500 × 15 = ৳22,500 must be wagered.

• Bonus funds cannot be withdrawn directly; they can only be used to play games.
• If the wagering requirement is not met, the bonus and any winnings from it will be forfeited.
• Claiming a bonus from multiple accounts on the same household or device is prohibited.
• hay baje may cancel or change any bonus or promotion at any time.

Full terms for all bonuses and promotions can be found on the relevant offer page. For any questions about bonuses, please contact us via live chat.

Game and Betting Rules

hay baje offers games and betting services across various categories including slots, live casino, cricket, and football. Each game and betting market has its own rules, which should be reviewed before playing.

General betting rules:

1. Once a bet is confirmed, it cannot be changed or cancelled.
2. If a game or bet is left incomplete due to a technical fault, hay baje will make a decision based on system records.
3. hay baje reserves the right to void any winnings that result from a software bug or error in a game.
4. The rules of individual game providers (such as Evolution, Pragmatic Play Live, JILI, PG Soft) may also apply.
5. For cricket and football betting, if a match is cancelled or postponed, bets will be settled according to the applicable rules.

For multi-bets, the combined odds are calculated by multiplying the odds of each selection. If all selections do not win, the entire bet is considered lost.

Prohibited Activities

The following activities are strictly prohibited on the hay baje platform and may result in permanent account closure:

• Operating games through fraudulent or dishonest means.
• Running multiple accounts to claim bonus benefits.
• Using bots, automated software, or any unauthorised technology.
• Money laundering or any unlawful financial activity.
• Attempting to hack another user's account or steal their information.
• Exploiting technical vulnerabilities of the platform to gain an unfair advantage.
• Betting or gaming using funds belonging to a third party.

If any such activity is detected, hay baje reserves the right at its sole discretion to close the account, forfeit funds, and take legal action if necessary.

Account Suspension and Closure

hay baje may suspend an account temporarily or permanently without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Providing false information at registration.
• Account inactivity (no transactions for an extended period).
• At the user's own request.
• Activation of self-exclusion under responsible gaming.

If a user wishes to close their own account, they can contact the support team via live chat or email. Under our Responsible Gaming Policy, accounts can also be temporarily suspended for a set period at any time.

Limitation of Liability

hay baje is not responsible for:

• A game or bet being left incomplete due to internet disconnection or technical issues.
• Any problem with the systems of third-party game providers.
• Any loss caused by the user's own negligence or mistake.
• External cyberattacks or force majeure events.

hay baje always works to run a safe and fair platform. If a technical problem occurs, steps are taken to resolve it as quickly as possible. For more information about our platform, see our About Us page.

Personal Information and Privacy

hay baje places the highest importance on protecting users' personal information. Information provided at registration is used only for delivering services, verifying identity, and meeting legal obligations.

Data is kept secure using SSL encryption and advanced security technology. To learn more about how information is shared with third parties, please read our Privacy Policy.

Changes and Updates to Terms

hay baje reserves the right to partially or fully change these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We therefore recommend checking this page regularly.

If you have difficulty understanding any term or need clarification on any matter, please contact the support team.

Contact and Support

For any questions or complaints regarding these terms and conditions, please contact the hay baje support team. Our support service is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live Chat: Direct chat on the platform — get an instant response.
• Email: [email protected] — for detailed queries or sending documents.

For answers to common questions, visit our FAQ section, which covers account, payment, bonus, and game-related queries.