hay baje Privacy Policy

In this policy, "hay baje", "we", and "our" refer to the organisation that operates the hay baje platform. "You" or "user" refers to any registered or unregistered visitor to this platform.

This privacy policy must be read together with the Terms and Conditions, as both documents together form the legal basis of our relationship with you. This policy applies to all services, mobile applications, and all related subdomains under the https://hay-baje.cam domain.

1.1 Age Requirement

All hay baje services are strictly for individuals aged 21 or older. We do not knowingly collect information from minors. If anyone has provided information by mistake, we will take steps to delete it.

hay baje collects user information in several ways. These are listed below by category:

2.1 Information You Provide Directly

When you register an account or contact us, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• National ID card or passport details (for identity verification)
• Messages or complaint details sent to customer support

2.2 Automatically Collected Information

The following information is collected automatically while you browse the platform:

• IP address and device type
• Browser type, language, and version
• Session duration and page view data
• Cookies and session tokens
• Login time, logout time, and failed login attempts

2.3 Transaction and Gaming Information

A record of each of your deposits, withdrawals, bets, and game sessions is stored in our system. This information is used to ensure account security, resolve disputes, and enforce responsible gaming policies.

hay baje uses collected information only for specific and legitimate purposes. These purposes are detailed below:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Properly issuing bonuses and promotional offers
• Managing participation in the VIP programme

3.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Monitoring suspicious transactions
• Verifying identity to prevent multiple accounts
• Applying SSL encryption and other security technologies

3.3 Meeting Legal Obligations

Your information may be used to fulfil anti-money laundering (AML) and know your customer (KYC) obligations under applicable law.

3.4 Communication and Support

Important account notifications, security alerts, and customer support responses are sent via email or live chat.

hay baje does not sell your personal information or share it unnecessarily with third parties. However, information may be shared in the limited circumstances below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These providers may only use the information for the specified purpose and are bound by confidentiality obligations.

4.2 Legal Obligations

We may be required to provide information under court orders, lawful requests from government authorities, or applicable legal requirements. Where possible, you will be notified in advance in such cases.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but the new entity will also be required to comply with the terms of this privacy policy.

The hay baje website and mobile app use various types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are required for the basic functioning of the platform — such as maintaining login sessions, managing security tokens, and handling payment flows. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalised choices. Disabling them may cause you to lose some conveniences, but the core service will still be usable.

5.3 Analytics Cookies

These cookies are used to measure platform performance and analyse user behaviour in order to improve service quality. The data collected is aggregated and not identifiable to any individual.

5.4 Cookie Controls

You can control cookies from your browser settings. However, disabling essential cookies may disrupt login and payment-related functions.

hay baje uses industry-standard security technologies to protect your information.

6.1 Retention Period

Information for active accounts is retained for as long as the account remains active. Even after an account is closed or deleted, information may be retained for a set period to meet legal and regulatory obligations. Transaction records are generally retained for up to five years.

6.2 Technical Security Measures

• All data transfers secured via SSL/TLS encryption
• Sensitive information stored in encrypted form
• Two-factor authentication (OTP) supported
• Regular security audits and vulnerability assessments are conducted
• Server access is strictly controlled and logged

6.3 Steps in the Event of a Data Breach

If a security breach occurs, affected users will be notified as quickly as possible and the necessary protective measures will be taken.

If you have an account on hay baje, you have the following rights over your own information:

7.1 Right of Access

You may request to know what information we hold about you. Upon a verified request, the information will be provided within a set timeframe.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Additional verification may be required for changes to identity-related information.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to your information being used for specific purposes. You may also request to opt out of marketing communications.

7.5 Responsible Gaming and Data Rights

When you apply for self-exclusion or deposit limits under the Responsible Gaming policy, your gaming information may be shared with the relevant team so that appropriate action can be taken.

hay baje may operate through servers and service providers located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that the data protection standards in the destination country are consistent with this policy.

hay baje services are strictly for adults (21+). We do not intentionally collect information from anyone under the age of 21. If a parent or guardian learns that their child has provided information on our platform, please contact our customer support immediately — we will take the appropriate steps to delete that information.

The hay baje platform may contain links to third-party payment gateways or services. These external services have their own privacy policies over which hay baje has no control. When you use these services, their own policies will apply to you.

hay baje reserves the right to amend this privacy policy at any time. If significant changes are made, a notification will be sent to your registered email and the "Last updated" date at the top of this page will be changed. Continued use of the platform after changes have been made will be considered acceptance of the revised policy. The latest version will always be available on this page. To learn more about hay baje, visit the About Us page.